CONSULTING
In the field of SAP technology, the many years of experience of our employees enable us to offer comprehensive and reliable advice in various areas of SAP system and landscape operation:
- Design of complex SAP system landscape architectures
- Installation, migration and upgrade of SAP system landscapes
- Integration of the components of an SAP system landscape, also in hybrid cloud scenarios
- Setting up physical and virtual server and network infrastructures for the use of SAP software
We have a unique portfolio of expertise in some new SAP technology areas. Worth highlighting are:
- the SAP HANA in-memory database
- the SAP Solution Manager
- the SAP UI5 technology and SAP Fiori
OPERATION AND HOSTING OF SAP SOLUTIONS
With our extensive experience in setting up and operating complex SAP system landscapes, we are an ideal partner in the field of SAP hosting and remote operation.
We support SAP landscapes in our own SAP-certified data centre as well as in remote operation in customer-owned data centres or on the basis of other cloud service providers such as Amazon, Azure or Google.
If you host your infrastructure in your own data centre, we support you in remote operation, both in the general operation of your existing SAP software and in the introduction of SAP. It makes no difference whether we look after the entire SAP infrastructure or only have part of the SAP systems under our responsibility, or whether we supplement and support your existing SAP Basis team.
In all cases we guarantee:
- SAP competence through experienced and certified employees
- Plannability and security through defined service levels, fast response times and services at a fixed price
- Fixed contact persons
- Highest security according to ISO 27001
- Scalable architecture adapted to customer needs
- Individual and customised contract design
If required, we also provide flexible and straightforward sandbox or test systems that your projects need and complement your existing SAP landscape.
OPERATION AND HOSTING OF SAP SOLUTIONS
With our extensive experience in setting up and operating complex SAP system landscapes, we are an ideal partner in the field of SAP hosting and remote operation.
We support SAP landscapes in our own SAP-certified data centre as well as in remote operation in customer-owned data centres or on the basis of other cloud service providers such as Amazon, Azure or Google.
If you host your infrastructure in your own data centre, we support you in remote operation, both in the general operation of your existing SAP software and in the introduction of SAP. It makes no difference whether we look after the entire SAP infrastructure or only have part of the SAP systems under our responsibility, or whether we supplement and support your existing SAP Basis team
In all cases we guarantee:
- SAP competence through experienced and certified employees
- Plannability and security through defined service levels, fast response times and services at a fixed price
- Fixed contact persons
- Highest security according to ISO 27001
- Scalable architecture adapted to customer needs
- Individual and customised contract design
If required, we also provide flexible and straightforward sandbox or test systems that your projects need and complement your existing SAP landscape.
IT SECURITY FOR SAP SYSTEMS
As part of our collaboration, the security of our and your IT and data is an enormously important aspect. We are certified according to ISO 27001 and ISO 9001 and bring this experience and responsibility to SAP system operation.
The standard portfolio of our services includes continuous monitoring of your SAP systems with regard to IT security. This includes, for example, the following topics:
- Checking the parameterisation of your SAP systems
- Regular testing and implementation of the relevant SAP Security Notes
- Carrying out internal audits
- Supporting the preparation of external audits (e.g. auditors)
- Regular maintenance (updates, patches) of SAP systems
- Development and regular testing of emergency plans
Our goal is to work with you to achieve the basic protection goals of confidentiality, integrity and availability of your data as well as possible!
PERFORMANCE OPTIMISATION
Due to the increasing complexity of SAP system landscapes, performance analysis within SAP applications is also becoming more demanding.
We provide comprehensive support in the analysis of performance bottlenecks. In addition to the usual SAP standard applications and their use via SAP GUI or other classic client applications, this also includes SAP Fiori environments as well as applications developed in-house or acquired from third-party providers outside the SAP namespace.
As part of the performance analysis at all levels, we help you to get to the bottom of the cause of performance bottlenecks. Together we look at the various elements of the SAP landscape:
- Hardware
- Network
- Virtualisation and operating system
- Database
- Application server (AS ABAP and AS JAVA)
- Applications
- Interfaces
SERVICE AND SUPPORT
As part of the operation of SAP system landscapes, we also take care of operational IT service management as well as service and support. The mapping of established processes is crucial for successful operation. For example, we support the implementation of a help desk for end users and operate it if desired.
We develop the processes in service and support in consultation with you and according to your needs. We support you in establishing and maintaining these processes and the associated activities:
- Monitoring of SAP system landscapes
- Service request management
- Incident management and problem management
- Change management
Our ITIL-certified employees help you to establish the service and support area with fast response times, personal contact persons and reliable communication channels in the interest of your users.
